Gift Exchange & Return Policy

At Jewels of St Leon, we stand by the quality of our products. Your satisfaction is important to us.

 

​Jewels of St Leon online jewellery shop products come with guarantees that cannot be excluded under the Australian Consumer Law. However, Jewels of St Leon is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.

 

Jewels of St Leon may, at their sole discretion, provide a store credit refund on the return of the products within '21' days, where product packaging is unopened and goods are unworn and remain in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to the Terms & Conditions. Please use the following return methods:​

 

Return via mail. 

  1. Bubble wrap and pack your item(s) in a padded secure bag.

  2. Complete all sections of the Returns Form, which, is downloadable below, or write a detailed explanation for the return.

  3. Send your items with the form via an Australia Post traceable method to:

Jewels of St Leon Returns
33 Kingswood Drive
NSW Australia 2340

​Please note that Jewels of St Leon:

  • Will reimburse any reasonable shipping charges for the return of goods that are deemed faulty or incorrect.

  • Cannot accept returns for any reason other than if the products is faulty, after 21* days from the dispatch date.

  • Is not obligated to refund an item if you change your mind.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the damage does not amount to a major failure.

 

FOR ANY FURTHER QUERIES PLEASE CONTACT: Email info@jewelsofstleon.com.au